We process your orders every working day from noon and ship them within 24 hours of preparation. If the order was placed on a Friday afternoon, weekend or public holiday, we will process it the next business day.

Our products are stored in the Paris region and sent by rapid transport such as Colissimo. Once shipped, your order should arrive within 72 hours to 96 hours in mainland France. These delays may increase, particularly during holiday periods. You will be informed of the delivery status of your order, by SMS from the carrier and by email from Kinasé after-sales service.

In order to limit risks and allow you to enjoy your order as quickly as possible, Kinasé has chosen to use boxes with a maximum capacity of 3 bottles for sake and other drinks. We pay particular attention to fragile objects, and special packaging is dedicated to sake bottles.

If a problem arises when processing the order, Kinasé after-sales service will contact you by email to inform you of the situation. If the recipient is absent at the time of delivery of the package, it will be delivered to the nearest Colissimo relay point and you will be informed by SMS of the location of collection of the package.

Delivery is free from 100€ purchase. For orders worth less than €100, delivery costs are calculated based on the weight of the order plus packaging costs of €2.40 including tax. We advise you to combine your orders to benefit from free delivery.

*Shipping costs include preparation and packaging costs as well as postage. We recommend consolidating all of your items into one order.
We cannot combine two orders placed separately and shipping charges apply to each order.